Atlantic Crossing has a unique and flexible Global Resource model that allows us
to provide software development services on-site, off-shore, mix of
on-site/off-shore depending on client needs and ensure high levels of Quality
and Value that satisfy the most demanding clients. We provide a virtual 24-hour
development, implementation and support capability, with proven cost savings. We
are equipped with state of the art infrastructure to provide seamless
communication to clients.
To enhance the company's ability to consistently meet our customer's needs, by improving organizational and team effectiveness.
To realize our quality policy, daily improvements will be coupled with individual and team innovations in the following areas:
Continuous improvement and learning: Improvement and learning are regular part of daily work so that each employee seeks to eliminate problems at the source and identifies opportunities for improvement
Customer Driven Quality: The customer judges Quality. The quality process must lead to services that contribute value and lead to customer delight
Timely support to customer
We meet customer expectations by
Understanding the needs of customers
Anticipating and working towards the future needs of customers
Constantly improving and preventing errors from occurring
Attracting, training and retaining qualified staff
By leveraging continuing shifts, Atlantic Crossing enables its client to make
faster delivery of services. This enables in precise designing of project cycle
time, completing projects on time and thus saving significantly on project
In this model we have a Project Coordinator (PC) onsite who keeps in constant touch with the client. PC attends client meetings; gathers requirements or change requests and forwards the same to offshore development team. PC also coordinates with the offshore development for successful completion of the project.
In this model offshore Project Manager (PM) acts as the single point contact for the client. He keeps regular updates with client through chat, mail and VOIP. PM interacts with the client to gather requirements, change request etc and implements the same in the project. The project status is directly updated to the client through the offshore project manager.
Quality Assurance has been given a formal shape at the Atlantic Crossing ADC by Atlantic Crossing's SQA Department (SQAD) with the following commitment:
Delivering highest quality products and services to customers, ensuring total customer satisfaction.
Continuously improve quality processes.
Projects are monitored on a daily basis. The Quality testing is based on
documented standards, which are in the form of checklists.
Peer reviews are conducted by SQAD personnel not working on the project for unbiased quality checks on the project.
Rigorous quality checks are performed throughout the life cycle of the project prior to customer delivery:
Quality Assurance Check lists are utilized
Discrepancies are reported to Project Manager responsible for the project
Projects with discrepancies re-enter project lifecycle phases
Evaluation/investigation of discrepancies to determine root cause and next steps
Quality control Checklists are prepared based on the Atlantic Crossing's process
standards and Client's specific requirements.
Atlantic Crossing employs basic technologies such as firewalls and antivirus software. Atlantic Crossing also uses a number of advanced technologies such as Intrusion Detection Systems (IDS), encryption methodologies, authentication and access controls etc.